Job Title

Position: Field Controller Department: Infrastructure & Services Location: Meramandali CTC: ₹3.5 LPA Qualification: Diploma/Degree in Engineering or Master's in Science/Computer Experience: Minimum 5 years relevant experienceKey Requirements:* Computer proficiency, especially MS Office Suite * Record keeping and inventory management skills * Strong communication and team coordination abilities * Experience with complaint management systems like Zimmedaar Naagrik * Punctual, data-driven, and audit-focused approachResponsibilities:* Manage and control the Zimmedaar Naagrik complaint system, ensuring timely assignment, follow-up, and closure of issues * Maintain departmental inventory by issuing materials based on requisitions and tracking usage accurately * Generate and analyze monthly MIS reports for complaints and inventory * Coordinate closely with admin and maintenance teams for tracking flat handovers and ongoing maintenance * Supervise and train staff on 24x7 customer helpdesk operations * Conduct feedback verifications, root cause analysis for poor service responses, and drive continuous improvement * Perform regular audits of stores and ensure high standards of housekeeping and office management * Manage departmental assets like vehicles and staff, ensuring operational efficiency through training and supervision