Job Title

Job Summary: We are seeking a highly skilled and proactive L3 Support Specialist with strong expertise in Veeva Vault and a solid understanding.High Level Responsibilities: ·Provide Level 3 support for Veeva Vault applications, including issue resolution, root cause analysis, and escalation management. ·Collaborate with business stakeholders to gather and understand functional requirements. ·Translate business needs into technical solutions and/or coordinate with external technical teams for implementation. ·Identify technical risks or blockers proactively, ensuring timely communication and resolution. ·Maintain documentation for support processes, known issues, and resolutions. ·Participate in IT change management and release activities & documentation as needed.Required Skills and Qualification: ·Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin) ·Experience in L3 application support ·Solid understanding of functional business processes in regulated environments. ·Excellent problem-solving and analytical skills. ·Ability to work independently and as part of a collaborative team. ·Experience with ticketing systems (e.g., ServiceNow, Jira).Desired Qualification: ·Exposure to Veeva Medical (Eg: Promomats, CRM etc) ·Experience with REST API ·JAVA, Python, Azure Datafactory ·Experience with SDKs & Excel VBA'AboutFocalCXM We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide. Know more: We Do We transform the employee and customer experience for organizations through innovative digital solutions.How We Do It With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector.Why We Do It We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives.Our Core ValuesLove: Cherish respect, listen actively, practice empathy, and nurture relationships. Integrity: Act ethically and responsibly, even when no one is watching. Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams. Tenkaizen: Embrace continuous innovation and strive for daily improvement. Leadership: Take initiative and guide others, regardless of your formal position. Excellence: What you currently possess is commendable.About Team: Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains.