Job Title

We're Hiring: Support Specialist (E-Balance Filing Software) – German-SpeakingLocation:100% Remote (India) Experience:2–5 Years Type:Full-time, Long-term Start Date:ASAPWho We AreAvenDATA is a European tech-driven company specializing in the decommissioning and archiving of legacy ERP and financial systems such as SAP, Oracle, and Navision. Our software solutions are used by companies around the world to ensure secure and compliant data handling. We are currently looking for aSupport Specialistto assist our German-speaking clients with the use of ourE-Balance (E-Bilanz) software solution . This role requires technical understanding, clear communication, and fluency inGerman (spoken and written) .Your ResponsibilitiesProvide support to clients using our E-Balance (E-Bilanz) filing software Handle support requests via email and (if needed) via remote desktop sessions Analyze and resolve technical issues related to XML-based data transmission Document support cases and communicate recurring issues to the product team Collaborate closely with our German-speaking back office Handle standard cases independently after trainingWhat We ExpectVery good to excellentGerman language skills(spoken and written, C1 level or higher) Solidtechnical understanding , ideally from previous IT support experience Familiarity with software tools and structured data formats (e.g., XML) Strong communication skills and a client-oriented mindset Reliable, structured, and independent working style Willingness to learn about the E-Balance filing process and software specificsWhat You Will Get100% remote – work from anywhere in India Attractive INR-based salary, above market average Long-term position with a stable and structured work environment Close cooperation with our experienced German back office Thorough onboarding and technical training Modern tools and clear support processesHow to ApplyPlease send yourCV(and LinkedIn profile, if available) to:s.shekar@Subject:Support Specialist – E-Balance – India