Job Title

Zoho CRM & Automation Manager – Shape Seamless Guest ExperiencesLocation:Remote (Occasional travel to Vizag welcome) Type:Full-time Start Date:Immediate Compensation:Competitive salary, benefits, and opportunities for growthWhy You’ll Love This RoleAtPema , we believe technology should amplify human connection, not replace it. As ourZoho CRM & Automation Manager , you’ll design intuitive, personalised journeys that make every guest feel seen and valued. Imagine turning a simple inquiry into a transformative experience, all through smart workflows, seamless automation, and a dash of creativity. This isn’t just about building workflows; it’s aboutcrafting moments of delight . You’ll be the architect behind our ‘Universe of You’ philosophy, ensuring no guest falls through the cracks and every interaction feels effortless.Who You AreA Systems Whisperer– You don’t just use Zoho, you make it sing. You design workflows that anticipate needs and spark joy. A Hospitality Heart– You understand that behind every CRM record is a real person with dreams, questions, and a story. A Tech-Savvy Problem Solver– You bridge gaps between marketing, sales, and ops, turning chaos into elegant solutions. A Collaborative Force– You thrive in cross-functional teams, translating business needs into automated magic.What You’ll DoDesign Guest Journeys– Map end-to-end experiences, from website clicks to post-stay follow-ups, ensuring every touchpoint feels personal and seamless. Master the Zoho Ecosystem– Build and optimise workflows across Zoho CRM, Campaigns, Creator, and more, keeping data pristine and processes smooth. Launch Campaigns That Convert– Execute email and WhatsApp campaigns that drive engagement, from lead magnets to referral drives. Be the Tech Hero– Troubleshoot glitches, integrate tools (like Google Ads and Meta), and ensure everything works like a well-oiled machine. Empower the Team– Train colleagues, document playbooks, and turn Zoho into a tool everyone loves to use. Drive Results– Track metrics, uncover insights, and continuously refine strategies to boost conversions and guest satisfaction.What You Bring3–6 years of hands-on Zoho CRM experience (bonus for Creator, SalesIQ, or Forms) A passion for hospitality, luxury, wellness, or high-touch service experience is a plus A track record of blending strategy with execution (no “theorists” here) SQL/Deluge skills (nice to have for complex data tasks) Stellar communication, you can train non-tech teams and align stakeholders with ease A ‘test, learn, iterate’ mindset and an eye for detailNice-to-HavesExperience with Intercom, Drift, or conversational marketing tools Familiarity with Google Ads/Meta Business Manager Knowledge of data privacy laws (GDPR/COPPA) A love for wellness travel or medical wellness trendsWhy Join Us?Impact:Your work directly shapes guest experiences and drives business growth Autonomy:Own your projects and innovate without bureaucracy Growth:Learn from a passionate team and expand your skills in a dynamic industry Flexibility:Remote work with occasional visits to beautiful VizagReady to Create Magic?Send us yourresumeand ashort storyabout a time you transformed a clunky process into a revenue-driving, guest-loving masterpiece on mt@ We can’t wait to meet you.  Apply Now , let’s build something unforgettable together.