Key Responsibilities: Collaborate with stakeholders to gather and document business requirements for Salesforce implementations and enhancements. Translate business needs into functional specifications and user stories. Work closely with Salesforce developers, administrators, and QA teams to ensure successful delivery. Conduct gap analysis and propose scalable Salesforce SMax solutions. Support UAT (User Acceptance Testing) and training activities. Maintain documentation including process flows, data models, and configuration guides. Monitor and report on project progress, risks, and issues.Required Qualifications: 6+ years of experience as a Business Analyst, with at least 3 years on Salesforce projects with Service Max. Strong understanding of Salesforce CRM capabilities and limitations. Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps. Excellent communication, analytical, and problem-solving skills.Preferred Skills: Salesforce certifications (e.g., Salesforce Administrator, Business Analyst). Familiarity with Sales Cloud, Service Cloud, and Marketing Cloud. Experience with data migration, reporting, and dashboards in Salesforce. Knowledge of integration tools and AppExchange products.
Job Title
Business Analyst - Servicemax