Job Title

About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.Role Title: System Engineering Manager Position Summary: The System Engineering Manager is responsible for directly managing a team of System Engineers and taking responsibility for the delivery within that team. They are responsible as a manager for performance management and career development of the System Engineers within their group. They are also expected to take on system engineering activities actively. Recognized as a subject matter expert, this role is responsible for innovation, driving transformative automation and AI solutions that streamline processes, enhance user experiences, and foster technological progress. By focusing on delivering impactful value, the team seeks to modernize services, optimize knowledge quality, and enable intelligent, proactive solutions that address challenges in real time. This role focuses on enhancing existing processes and developing and implementing solutions through various technology disciplines. The role collaborates with infrastructure engineers, software engineers, chapter leads, service and product owners, and other multidisciplinary staff based on shared goals and agile practices. This is a hands-on position that will work side by side with others throughout the Strategy & Business Enablement Organization. As a member of a cross-functional team, the role holder will be flexible, participate in mutual understanding, and continuously evaluate processes.Job Responsibilities: Plan: Provide estimates for work effort for product sprints. Participate as SME in recommending technology solutions to the product team. Participate as SME in the maintenance and upgrade tasks for services supported. Participate as SME in resolving incidents and fulfilling requests escalated to service. Run: Lead root cause analysis for problems related to services. Work closely with vendors to ensure delivery of support contracts. Participate in 24/7 on-call rotation. Build: Complete related technical work effort. Communicate blockers and requests for help for agile teams. System Reliability: Improve the reliability of high-scale systems by using automation to improve the process, the environment, and the technology stack. Leverage automation where possible to ease / eliminate manual tasks. Transition products and features to the service organization by leveraging automation wherever possible, including updating records systems and creating/updating wikis. Management – manages a group of System EngineersSkill and Experience: 7-9 years of experience required Additional Experience Qualifier (optional): 10+ years of experience in application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline. A focus on scripting and automation.Core skills: Continuous Integration - MS 365, Microsoft Power Apps and Microsoft Power Automate, Azure AI Foundry, API development and Integration Windows and Mac Solutions Engineering – Best Practices, Hybrid Architecture Patterns, Infrastructure Antl Patterns, Experimentation, Non-Functional Requirements Solution Delivery Lifecycle – Agile Practices, ITIL Foundations, Release Management / Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance Competency –Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking, Security by design principles (CISA)Soft skills: Ability to stay current on current technologies and learn collaboratively and independently. Effective at both verbal and written communication based on the intended audience. Solid Interpersonal and collaboration skills. Excellent customer service skills, including the ability to take ownership. Must have a strong work ethic, time management skills, and a positive attitude. Ability to work independently or on a team. Ability to coordinate activities with team members and other stakeholders. Ability to multi-task and change priorities with effective results. Ability to share knowledge and mentor colleagues in a technical area of expertise.Decision-making Requirements: Must be capable of deciding when a proposed / requested / potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members or management for guidance in such situations. Provide guidance and direction of the best end-user service / solution to an identified business problem, contributing to the development of approved standards and procedures. Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance many competing priorities from the office and home office IT staff with minimal management supervision.Must Have Skills: Automation experience with Windows, Mac, MS365 Basic understanding of Azure services, APIs, or Microsoft Graph. Ability to analyze data trends to identify and prioritize automation opportunities for top value add efficiencies Automating backend processes Collaboration skills to gather input from diverse team roles Proactive in implementing solutions People management experience of a small team of 2-3 individuals Continuous Integration - MS 365, Microsoft Power Apps and Microsoft Power Automate.Education and Certifications: 4 Year / Bachelors Degree, Bachelor's Degree, preferably in Computer Science, Information Technology, Computer Engineering, or equivalent experienceWork location:Bengaluru