Job Title

IT Support & Infrastructure Engineer Company: Agam Capital Location: Vikhroli,Mumbai Full Time (No Remote)Key Responsibilities: User Support & IT OperationsProvide day-to-day IT support to employees (Windows laptops, software, network connectivity, printers, etc.).Manage onboarding and offboarding IT setup for employees, including provisioning of laptops, access, and user accounts.Troubleshoot hardware/software/network issues and coordinate warranty or vendor support when needed.Maintain asset inventory and software license compliance. Remote Desktop & Infrastructure SupportCollaborate with the global IT team to implement and maintain a mirrored Remote Desktop Services (RDS) setup in India.Monitor performance, uptime, and reliability of the remote desktop infrastructure in collaboration with the NY-based team.Manage access controls, user profiles, and security settings within the RDS environment.Support setup of VPNs, secure connectivity, and endpoint protection across all user devices.Manage the leased line connectivity.IT Process & SecurityEnforce company IT policies, data security standards, and backup protocols.Provide support for periodic IT audits or compliance checks.Keep documentation updated for all procedures, configurations, and support issues.Qualifications & Skills:Bachelor’s degree in Computer Science, IT, or related field.3+ years of experience in IT support and infrastructure roles.Strong working knowledge of:Windows OS (client and server), Active DirectoryRemote Desktop Services / Citrix / VDI platformsNetworking fundamentals – LAN/WAN, firewalls, VPNsEndpoint management tools (e.g., Intune, JAMF, etc.) Experience supporting cloud-based productivity tools (Microsoft 365, Google Workspace).Excellent troubleshooting and interpersonal skills.Ability to work independently and manage multiple priorities across two locations.Preferred Qualifications:Experience in a global IT environment or working with distributed teams.Basic scripting or automation skills (PowerShell, Bash).Familiarity with ITIL framework or ITSM platforms (e.g., Jira, ServiceNow).