Job Title

Locations: Bangalore and Gurgaon Years of Experience :5 Years to 10 YearsKey Responsibilities – Lead Implementation Consultant Act as thetechnical voice of the customer , advocating for client needs and driving issue resolution. Configure enterprise software platformsacross various industries, ensuring high standards in delivery and quality. Collaborate with cross-functional teams todevelop and share best practicesin solution deployment and configuration. Leadplatform adoption strategiesby analyzing customer usage trends and establishing standardized implementation approaches. Conductbusiness analysis , define functional specifications, and lead efforts insystem design, testing, and training . Provideinsights and strategic recommendationsto improve client operations and customer engagement outcomes. Design, customize, and configure platform solutions aligned to business use cases and client-specific requirements. Performplatform health checksand recommend upgrades or optimizations to align with evolving business needs. Leaduser onboarding and training programs , building trusted relationships with key client stakeholders. Deliverend-to-end solution implementations , anticipating future scalability and adaptability for clients. Offer consultative guidance throughout project lifecycles, ensuring alignment with client goals and operational excellence.Desired Candidate Mandate experience in Ccaas or Contact center Regular client interaction Must have worked on deployment from ground up Worked on multiple complex project will be added advantage