Job Title

Key Responsibilities - Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and maintenance activities. - Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met. - Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance. - Manage project documentation including work orders, site completion reports, timesheets, and escalation logs. - Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets, or a project management platform. - Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping. - Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed. - Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics. - Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing. - Support the Transition or Operations Team during the initial phase of new projects or expansions. Required Skills & Qualifications - Bachelor's degree in IT, Business Administration, or related field. - 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services. - Strong organizational and multitasking abilities with excellent attention to detail. - Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow. - Strong verbal and written communication skills. - Ability to work under pressure and handle multiple service tickets in parallel. - Understanding of IT hardware (desktops, printers, network devices) is a plus. Preferred Qualifications - Prior experience coordinating technicians across multiple regions (especially remote/rural sites