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Job Description : Designation: Engineer Department: Service - Laser Cutting Machine Experience: minimum 1 year Job Location: Gandhinagar Edu. Qualification: Diploma or BE/B.Tech - EC/Electrical Skills : Travel Friendly, Communication, Sound Technical knowledge. Note: Two-Wheeler is Compulsory. Roles and Responsibilities Responds to customer complaints Evaluates and resolves problems of the customer Assists in installing the equipment Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands Works alongside with technical sales engineers Offers customer training for the product Repairs, tests and maintains equipment Monitors performance of the product Maintains product manuals Provides customers with regular reports and feedback on their service requests Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference Makes recommendations to maintenance technicians and offers feedback on product development, features and functions. Required Candidate profile xcellent analytical and problem-solving skills must be possessed by all service engineers. Hands on experience of fiber laser cutting machine with the knowledge of Cypcut software - Must Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management. Hashtags: #FiberLaserEngineer #LaserService Engineer #LaserCuttingMachine #Cypcutsoftware #LserEngineer #FiberLaserService #Lasercutting Laserwelding #FiberLaserMarking