Job Title

Job Description- ● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. ● Resolve 9-10 customer tickets per hour ● To understand the product features for better problem solving. ● To keep records of customer interactions, transactions, comments, complaints. ● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues. ● To ensure customer satisfaction and provide an empathetic experience to every user. ● To own every interaction with the customer and ensure every customer is a happy customer ● Reporting all product and service-related issue/trends to the respective support staff Requirements- ● Graduation is mandatory ● 1+ years of experience in customer service function (e-com / hospitality industry preferred) ● Good comprehension skills -- ability to clearly understand and relate to the issues customers raise ● Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response ● Effective problem solving skills