About Us: We, Igloo Retreats are a growing short-term rental business managing properties across multiple locations. Our mission is to provide exceptional guest experiences while maximizing returns for property owners. We’re looking for a proactive and detail-oriented Virtual Assistant to support daily Airbnb operations and help streamline our guest communication, booking management, and backend coordination. Key Responsibilities: Guest Communication: Respond promptly and professionally to guest inquiries, booking requests, and concerns Manage check-in and check-out instructions Handle reviews and post-stay follow-ups. Available during US day hours (8 am est to 5 pm est) Reservation Management: Monitor booking calendars across platforms (Airbnb, VRBO, direct booking sites). Adjust pricing, availability, and minimum night requirements as needed. Coordinate with cleaning teams based on bookings and guest turnover. Property Management Support: Report and track maintenance or repair issues. Communicate with vendors, cleaners, and contractors when necessary. Ensure listing descriptions, amenities, and photos are accurate and up to date. Operational Tasks: Help onboard new listings into platforms. Manage guest screening and vetting processes. Track performance metrics and occupancy reports. Qualifications: Proven experience as a virtual assistant, preferably in the short-term rental or hospitality industry. Excellent written and verbal communication skills in English. Tech-savvy with strong organizational and multitasking skills. Reliable internet connection and flexible availability (especially during peak booking hours or weekends). Bonus: Experience with pricing tools like Price Labs or Beyond Pricing. Why Join Us? Flexible remote work Opportunity to grow with a fast-scaling short-term rental brand Supportive and collaborative work environment Learn the ins and outs of real estate and hospitality management To Apply: Please send your resume outlining your experiences. Include the word “Airbnb Pro” in your subject line to show attention to detail.
Job Title
Str virtual property manager