Job Title

Role: Senior Mobile User Experience Researcher Experience Required: 6 to 10 Years Mode: Hybrid Core Skills / Research Methods : • Contextual Enquiry • Dairy Studies • Thematic Analysis • Co-design • Storyboards Wizard of Oz Testing • Ethnography • Focus Groups • Shop-Alongs • Text Analysis • In Depth Interviews • Usability Tests • Field Studies • Surveys • Heuristic Evaluation • Think Aloud • Sentiment Analysis • Concept Mapping Drive User-Centric Improvements - Lead initiatives to enhance user experience through the strategic development of data tools, ensuring all solutions align with user needs and Organization’s business objectives. Champion Research in Strategic Decisions - Collaborate with the UX team and broader organization to embed an evidence-based perspective into strategic decisions, advocating for Facilitate alignment among team members and stakeholders on research initiatives, driving shared understanding and engagement. Support UX Team - Partner with the UX team to ensure research insights are integrated into design solutions, helping guide product iterations that address user pain points and opportunities. Oversee UX research processes to streamline team workflows, optimize resource allocation, and ensure consistency in research, design, and development. Implement and maintain best practices and tools for efficient collaboration, and documentation across the UX team, enhancing project visibility and continuity. Lead Knowledge Sharing - Acquire, analyze, and clearly communicate research findings across Document plans, research insights, and outcomes, engaging stakeholders throughout the research journey for transparency and momentum. Shape UX Strategy - Contribute to the overarching UX strategy, ensuring alignment with organizational goals and supporting a unified vision for user-centered design. Collaborate on building, maintaining, and communicating knowledge base through reports, Conduct In-Depth Research - Conduct literature reviews, interviews, and various data gathering Partner with internal departments, using insights to empower and guide them in delivering user-focused experiences. technologies, and UX best practices to keep Organization’s at the forefront of user experience. Advocate for Research and Design Excellence - Build strong relationships across the organization, championing the value of UX and demonstrating its impact on user satisfaction and business outcomes. Support a collaborative environment that fosters growth, innovation, and excellence within the UX team. 6+ years of experience working within an in-house research team or relevant work experience. ● Experience in quantitative and qualitative research methods. ● Experience writing reports and internal communications. ● Experience with agile process and delivery models. ● Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, Chat GPT, Perplexity, Helpscout, Google Workspace, Quicksight, Miro, Fig Jam, Dovetail, Maze Bonus Points. ● Saa S experience desired. ● PS: This is a pure UX Researcher role. Those with only UX Design experience will not be considered.