Job Title

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry. Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging. At Albertsons Companies India, we‘re not just pushing the boundaries of technology and retail innovation, we‘re cultivating a space where ideas flourish and careers thrive. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day. At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being. Job Title: Senior Engineer Infrastructure As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. May support the development of new and innovative solutions to problems of a recurring nature where precedent may not exist. 4+ years of technical experience with installation, configuration and troubleshooting computer hardware and software. ~6+ years of experience providing direct support to end users. ~ Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality service. ~ Strong ability to define problems, collects data, establish facts and draw valid conclusions. ~ Experienced at mentoring / training others. ~ Motivated to work with limited direction toward predefined objectives and find solutions to difficult issues with minimal supervision. ~ Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity. Provide customers with IT support; Manage end user ad hoc requests. ~ Provide level 2 and 3 on hardware (expert troubleshooting, installation / configuration). ~ Provide level 1 support on network issues. ~ Interact with support level 3 to resolve complex issues. ~ Provide network and remote connectivity (hardware / software) support ~ Establish and maintain user accounts, profiles and access privileges. ~ Participate in 24/7 on-call rotations. ~“documents training processes. ~ Attends and contributes to conference calls for current issues / rollouts / new projects. ~ Accountable for hardware / asset tracking. ~ Ensure adequate inventory. ~ Manage small to medium scale projects; Note trends in tickets or software deploys; Actively involved in projects affecting Field Service. ~ Train to cover supervisor and project coordinator positions for vacations. ~ Overnight travel as required. Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions Team-oriented, positively contributing to team morale and willing to help. Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally Years of Experience: ~6 to 9 Years of prior relevant experience High School Graduate, BA / BS Degree Preferred