Job Title

AI Engineer Role We are looking for a skilled AI engineer to join our team. In this role, you will be involved in the design, development, and optimization of AI products that deliver exceptional user experiences. You will build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. You will design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. You will build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. You will implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. You will create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. You will lead technical initiatives for AI system integration into existing products and services. You will collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Key Responsibilities: You will be responsible for building and deploying AI-powered chatbots, virtual assistants, and automated support agents. You will work closely with cross-functional teams to integrate AI solutions into our products and services. Requirements: We are looking for candidates with a strong background in AI and software engineering. You should have experience with natural language understanding, intent classification, and machine learning algorithms. You should also have expertise in building knowledge bases, FAQ systems, and dynamic content retrieval. Benefits: We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be working with a talented team of engineers and researchers who are passionate about AI and its applications.