Job Title

Company Description: Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment. Job Description: The Loan Against Policy Specialist will be responsible for originating, processing, and managing loans secured by various types of insurance policies. This role requires a strong understanding of insurance products, credit assessment, regulatory compliance, and customer service to provide tailored financial solutions to clients while mitigating risk for the organization. Location- Mumbai Designation- Loan Against Policy Specialist Key Responsibilities: 1) Sales & Business Development: Identify and cultivate relationships with potential clients seeking liquidity against their insurance policies. Actively market and promote the Loan Against Policy product to existing and new customers through various channels (branch walk-ins, referrals, cross-selling, outbound calls, etc.). Achieve agreed-upon sales targets and contribute to the growth of the secured lending portfolio. Conduct thorough needs analysis with clients to recommend appropriate loan structures and terms. 2) Loan Origination & Processing: Educate clients on the features, benefits, terms, and conditions of Loan Against Policy. Assist clients in completing loan applications accurately and efficiently. Collect and verify all necessary documentation, including policy documents, KYC, and other supporting papers. Coordinate with insurance companies for policy verification, surrender value confirmation, and lien marking. Input data into the loan origination system with accuracy and completeness. 3)Credit Assessment & Risk Management: Conduct preliminary assessment of policy eligibility and loan value based on internal policies and guidelines. Identify and mitigate potential risks associated with policy-backed lending (e.g., policy lapse, surrender value fluctuations, fraud). Ensure compliance with all internal credit policies, regulatory guidelines (e.g., RBI norms), and legal requirements. Monitor the performance of the loan portfolio and take proactive steps for recovery or escalation in case of delinquencies (if applicable to the role's seniority). 4) Customer Service & Relationship Management: Provide excellent customer service, addressing inquiries, and resolving issues promptly and professionally. Build and maintain strong, long-term relationships with clients, fostering trust and loyalty. Keep clients informed about the status of their loan applications and any policy-related updates. Handle post-disbursement queries and ensure smooth loan servicing. 5) Operational Excellence & Compliance: Ensure strict adherence to all operational procedures and compliance frameworks. Maintain accurate and up-to-date records of all client interactions and loan activities. Prepare and submit regular reports on sales performance, portfolio status, and other key metrics. Stay updated with industry trends, regulatory changes, and new insurance products that may impact the Loan Against Policy offering. Collaboration: Liaise effectively with internal teams such as credit underwriting, operations, legal, and compliance. Collaborate with insurance partners or agents as required for policy-related processes. Qualifications: Graduate/ Postgraduate. 10-12 years of experience in life insurance , retail lending , secured loans, or financial services , preferably with exposure to Loan Against Policy or similar product lines. Proven track record of achieving sales targets in a financial product environment is highly desirable. Minimum 2-3 years of experience in leading loan disbursals against policy for an Life insurance company with achievement of least 100% growth Experienced in working with Operations, Technology, Sales & Finance in creating a holistic approach for executing strategy of loans against policy Skills: Strong understanding of various insurance products (life insurance, endowment, ULIPs, etc.) and their underlying mechanics. Excellent communication, interpersonal, and negotiation skills. Good analytical and problem-solving abilities with attention to detail. Proficiency in using banking software, loan origination systems, and MS Office Suite (Word, Excel, PowerPoint). Knowledge of credit assessment principles and risk management. Familiarity with regulatory guidelines related to lending and insurance in (e.g., India - RBI, IRDAI). Customer-centric approach with a strong commitment to service quality. Ability to work independently and as part of a team in a fast-paced environment. Ability to present a holistic business performance view to leadership team on the performance of loans.