Job Title

We are looking for Manager - Production Support in ORMB in Bengaluru location. Please find below job details: Major Responsibilities / Accountabilities:  • Support product owner with Business and Technical analysis for projects with large scope/complexity • Provide analysis to help generate a roadmap/feature map for a stream of work • Work with product owner on maintaining the backlog  • Perform analysis on requirements and be accountable for the successful refinement of user stories such that they meet ready criteria • Work with stakeholders to ensure that the priorities for each sprint/release are understood • Proactively manage AND report on own schedule of work and work with stakeholders or subject matter experts, with little supervision • Liaise with and, where appropriate, manage, analysts from other organizations undertaking projects for FSO • Through our project lifecycle 1. Demand Assessment – assist FSO Capability SMEs and managers to formulate business cases inputting analysis and views on high level business goals and outcomes. 2. Planning – begin eliciting requirements and modeling processes, recording in standard Functional and Technical documentation, and socializing the initiative with other FSO teams i.e. Architecture, DevOps and with Managed Services Team 3. Definition and Design – facilitate workshops to evolve scope, gather detailed requirements, develop use cases and begin visualizing the end result, using standard tools and techniques. 4. Document and/or Validate Functional and Technical specifications (CEMLIs). 5. Ability to draft configuration documentation and guides. 6. Delivery and Deployment – consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assist testing teams craft suitable test scripts and support user acceptance testing activities as required. 7. Testing: Draft QA, SIT and Regression test cases and ability to run and document test results. 8. Support and Measure – help determine whether any production defects reports are the result of inadequate requirements definition or poor delivery. Support Product Owners and stakeholders in analyzing outcomes to support the business case. 9. Self-manage and deliver training to peers and project team members. • Use templates, tools and (internal) processes consistently. • Develop and maintain good relationship with business stakeholders – acting as their advocate, plus other FSO, Finance and Corp Team project team members. • Maintain a good understanding of industry trends around appropriate technologies and System Analysis techniques. • Remain familiar with company news, policies, products and culture. Keep mandatory training up to date. Essential Skills:  RMB Technical knowledge including hands on experience. RMB Functional Knowledge like how to configure Rates, Pricelist...., creating Zones, Portals, UI Maps and Scripts. Java coding experience - to analyse the system support issues and to implement CR's. Oracle database - SQL, PL/SQL knowledge to work on DB issues analysis and fixes. Package creation process like Artifacts generation, cm.jar creation, deploying in local instance, local RMB workspace/instance setup. RMB upgrade experience/knowledge. Desired Skills:  • Good communication, presentation and customer engagement skills • A good understanding of software development lifecycles and methodologies • Good familiarity with project management and architecture disciplines • Proficient with business analysis tools and Microsoft Office products • Experience and knowledge of Billing, Accounts receivable, Credit Management, Cash collection and/or Revenue Calculation (including pricing) would be extremely useful. • Experience with Agile delivery methodology Education/ Certifications:  • Degree in Computer Science or related technical field or equivalent experience • Certification in Technical Analysis and/or Development by a recognisable institution, is a plus • Proven training in software development lifecycle or methodologies