Job Title : Customer Support SpecialistLocation State : KarnatakaLocation City : BangaloreExperience Required : 0 to 0 Year(s)CTC Range : 3 to 3.50 LPAShift: Night ShiftWork Mode: OnsitePosition Type: PermanentOpenings: 35Company Name: VARITE INDIA PRIVATE LIMITEDAbout The Client: one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.About The Job:In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles, By delighting customers with an exceptional support experience, you not only help retain their business, but also potentially bring in new customers through their positive referrals.All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues.Essential Job Functions:Professionally manage inbound and outbound international customer calls.Ensure compliance with company policies and procedures during all customer interactions.Execute assigned tasks in line with the latest work instructions and process updates.Troubleshoot and resolve customer issues effectively and efficiently.Achieve daily productivity and quality targets consistently.Accurately document all customer interactions in the designated platform.Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.Ensure compliance with data integrity guidelines and the company’s information security policiesQualifications:Shift Timings: US Shifts (Night Shift)Work Mode: 100% Work from OfficeWork Days: Monday through Friday (Saturday and Sunday are weekly offs)Work Location: Manyata Tech Park, Nagavara, BangaloreCompensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* + Performance based incentive**Based on our policyOther perks:•Free transportation facility / travel reimbursement (where transportation facility cannot be provided)•Subsidized food facility•Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP).•Statutory benefits – PF, ESI and Gratuity•24 days of paid time off + 12 paid holidays per year.How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.Unlock Rewards: Refer Candidates and Earn.If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Exp Req - Referral Bonus0 - 2 Yrs. - INR 5,0002 - 6 Yrs. - INR 7,5006 + Yrs. - INR 10,000
Job Title
Customer Support Specialist