Basic Qualifications BE/BTech in Computer Science, Information Technology,Engineering or a related field Great relationship attitude for managing client expectationsand satisfaction Should have experience in Application Security Should have experience in Cloud Technology Knowledge on- multiple operating systems (Windows, UNIX)- Shell script (UNIX and Windows)- SQL Language and databases (DB2 and MSSQL)- Networking (basic) Ability to collaborate with geographically distributed cross-functional teams Good written and verbal communications skillsPreferred Qualifications Master& Degree in Information TechnologySome experience of working with customers and supportinginternal or external clientsDetail JD :HCL Technologies is seeking to hire a Technical Support Professional.This role specializes in performing and enabling remote technicalsupport for HCL AppScan products.The candidate will have a strong technical background and beresponsible for: Troubleshooting, diagnosing and fixing customer issues Using technical and negotiation skills in collaboration withother support operations/organizations to priorities anddiagnose problems to resolution Managing Customer Exceptions Should have experience in Global Customer SupportThe ideal candidate must be detail-oriented, able to workindependently and juggle multiple tasks. You will be part of a world-wide team responsible for supporting geographically distributedcustomers.
Job Title
Technical Lead