Job DescriptionWe’re hiring a Customer Support Executive (Live Chat & Email) to assist customers across our eCommerce businesses. This is an entry-level role perfect for freshers with strong written English, fast typing skills, and a customer-first mindset. You’ll be the first line of support for order queries, product questions, and general assistance via chat and email.Location: WFH / RemoteWork Hours: Mon – Saturday, US Business HoursContact: career@ResponsibilitiesRespond to customer queries via live chat and email in a clear and friendly mannerAssist with questions about orders, shipping, returns, and product infoWork with internal teams to resolve issues and keep customers informedFollow SOPs (Standard Operating Procedures) to ensure consistent supportKeep records of customer interactions and flag recurring issuesMaintain high response speed and tone quality throughout the dayRequirementsFreshers welcome – no prior experience neededStrong written English and communication skillsFast typing speed with good accuracyReliable internet connection and ability to work from home without distractionsBasic understanding of how online shopping worksFriendly, patient, and solution-oriented mindsetBonus: Familiarity with Gmail, chat tools, or spreadsheets is a plusWho We AreFounded in 2018, Webmark is a digital marketing agency and SaaS powerhouse with a growing portfolio of successful SaaS and eCommerce ventures. We serve thousands of customers every month and are building a support team that’s responsive, thoughtful, and committed to helping people.
Job Title
Customer Support Executive