Job Title

Role- Team Member - Voice Performance Management Function / Department- Central Operations Group: Core Performance-Active Operations Location- Mumbai Job Purpose To efficiently monitor, maintain, and investigate deviations till resolutions for network KPIs & services for IMS VoLTE, SDM, CS Core, & Signaling, so as to uphold a quake free network, and deliver operational excellence and ensuring best class network quality for VIL customers through deployment of best operational practices and guidelines. To Co-ordinate with SNOC, MS-Partners, OEM’s, Circle & various inter-functional teams, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues. *Network elements involved (As per current deployment) IMC, TAS, SBC, MSC/GMSC, MSS/GCS, MGW/GMGW, STP/DSR, DRA, MNP DB, HLR, HSS, NDS, EIR. Key Result Areas/Accountabilities Enabling and monitoring performance reports and real time alerts to proactive monitor the Performance KPIs Enabling Performance reports of Cloud KPIs Core domains as per targets Ensuring regulatory/DoT directives/compliance is met w.r.t customer experience Core Performance Management to achieve operational efficiency Maintain and improve Core KPIs w.r.t set benchmark for each NE Tracking clear code trend and troubleshooting the same to minimize the service impact Creating real time alerts on KPI deviation to quickly detect performance issues Identify RCA for KPI dip and implementing corrective actions throughout circles Detection of performance KPIs deviations and tracking till resolution Analysis w.r.t trace/logs for troubleshooting KPI deviations & customer complaints such as MO, MT, SMS, roaming etc. and taking corrective actions Audit of Network configuration parameters w.r.t Network elements to maintain standard configuration throughout the Network Management of various IMS VoLTE, SDM, CS Core, and Signaling NEs for Pan India VIL network by following-up/coordinating technical activities such as SW upgrades, Technical audits, Network resilience and configuration standardization in the network Capacity Utilization Management Monitor and maintain Core Node Utilization below threshold to negate service impact Proactive triggering to Project & Planning team to mitigate the increasing traffic in core Nodes based on utilization. Maintain congestion free network by regular tracking & initiating required actions to ensure capacity utilization within threshold. Cross-Functional Co-ordination Co-ordinate, sync and provide technical guidance for issue resolution to SNOC & circle teams Co-ordinate for best practice and implementations across all circles. Ensure past learning implementation during new node integration Core Competencies, Knowledge, Experience Expertise in 4G IMS Core, SDM, CS Core in one or more OEM’s - Nokia, Ericsson, Mavenir, Huawei, ZTE Expertise in IMS VoLTE domain with profound understanding of IMS/VoLTE/EPC call flows Brilliant analytical skills while troubleshooting performance issues on protocols like SIP, ISUP, SIGTRAN etc along with knowledge of Switching equipments Good understanding of Subscriber Data managements nodes – HSS/HLR/NDS is required Knowledge of STP/DRA signalling call flows in 2G/3G/4G/VoLTE domains Excellent communication & inter-personal skills, strong customer focus & seamless approach. Timely decision making and risk assessment skills. Quick learning skills and willing to adapt new things Must have technical / professional qualifications BE/B.Tech (E&C). Cloud Certification (will be a plus), 6+ years of experience and at least 3 years’ experience in VoLTE & CS Core Performance/Operations related activities