Job Title

Position: Senior Director – Quality Engineering. Reports To: VP – Quality Engineering Position Summary: The Senior Director of Quality Engineering for the Roaming Network Services will lead the global QE transformation and operations across multiple product lines. This hands-on technical leader will be responsible for redefining quality beyond defect detection to include product design excellence, building a high-performing automation-first QE organization, and ensuring delivery of highly reliable, scalable, and secure products across Mobileum's roaming solutions portfolio. The ideal candidate will bring a powerful combination of technical depth, transformational leadership, strategic thinking, and extensive experience in telecommunications, particularly in roaming, signaling, mobile core technologies, and cloud-native architectures. This leader must thrive in fast-paced environments, drive meaningful change, and consistently deliver results while building technical excellence. Key Transformation Initiatives & Responsibilities: Quality Evolution & Product Excellence Redefine Quality Metrics beyond defect detection to include product design efficacy, user experience, and overall solution value Establish Product Quality Frameworks that address not just functional correctness but architectural soundness, scalability, security-by-design, and performance at scale Pioneer Quality-as-a-Strategy approach where QE insights actively influence product roadmaps and design decisions Implement Early Quality Indicators to identify product design deficiencies before development begins Drive Product Efficacy Assessments to ensure solutions fully address customer needs and deliver maximum business value Automation Transformation Lead Comprehensive Automation Strategy covering functional, performance, security, and infrastructure testing with CI/CD pipeline integration Architect Next-Generation Test Frameworks that are scalable, maintainable, and deliver actionable insights Implement "Automation-First" Culture where manual testing is the exception, not the rule Establish Automation KPIs that measure both coverage and effectiveness Drive Shift-Left Practices including automated design reviews, code quality gates, and security scanning Spearhead GenAI Adoption in QE by implementing AI-driven test case generation, intelligent test selection, and predictive quality analytics Develop LLM-Based Test Automation capabilities for natural language test creation, automated API testing, and complex scenario generation Implement AI-Powered Defect Analysis to automatically categorize, prioritize, and suggest root causes for identified issues Lead ML-Based Performance Testing initiatives that can predict scalability issues and optimize resource utilization Create GenAI Testing Center of Excellence to research, pilot, and scale emerging AI technologies in quality engineering. High-Performance Team Building Transform Team Structure and Capabilities to align with modern QE practices and cloud-native technologies Implement Agile QE Methodologies to increase delivery velocity while maintaining quality standards Cultivate Technical Excellence through hands-on mentoring, knowledge sharing, and continuous learning Create Centers of Excellence for specialized areas like performance engineering, security testing, and test automation Develop QE Career Paths that recognize and reward both technical depth and leadership capabilities Core Operational Responsibilities Collaborate Across Functions with Product Management, Development, Support, and DevOps to ensure high-quality delivery of releases and patches Drive Interoperability Testing across multi-vendor and multi-network environments including 2G/3G/4G/5G Manage Compliance, Performance, and Security Testing for global roaming standards (GSMA, IR.21/IR.85, VoLTE, VoWiFi, etc.) Execute Quality Risk Assessments , identifying bottlenecks early and driving mitigation plans Optimize QE Processes to support increased release velocity without compromising quality Desired Profile: - 15+ years of experience in software quality engineering with 8+ years in transformational leadership roles Deep Technical Expertise in test automation, CI/CD, cloud architectures, and modern QE practices Hands-On Technical Leadership with ability to code, architect solutions, and guide technical implementations Strong Domain Knowledge in Roaming Protocols (SS7, Diameter, GTP, MAP, SIP), core network elements, signaling flows, and cloud-native architectures Proven Experience in leading and transforming large-scale QE teams across distributed geographies Track Record of successfully implementing automation frameworks, DevOps practices, and quality metrics that deliver measurable results Experience operating in fast-paced, startup-like environments with high delivery velocity Technical Skills Telecom Protocols & Technologies including SS7, Diameter, GTP, MAP, SIP, and SCTP Mobile Core Network Architecture across 2G/3G/4G/5G technologies Roaming & Interconnect Services including voice, SMS, data, and emerging IoT/M2M scenarios Signaling Flow Analysis for complex call and session scenarios Network Testing Tools such as protocol analyzers, load generators, and signaling simulators Advanced Test Automation frameworks , tools, and methodologies CI/CD Environments and DevOps pipelines (Jenkins, GitHub Actions, etc.) Containerization & Orchestrati on (Docker, Kubernetes) Cloud Platforms (AWS/Azure/GCP) and cloud-native testing approaches Performance Engineering tools and methodologies Security Testing practices for telecom and cloud environments Generative AI Technologies including LLMs, ML-based testing tools, and AI-driven analytics platforms Leadership Capabilities Transformational Leadership skills with proven ability to drive change Hands-On Technical Guidance with willingness to dive deep into technical challenges Strategic Vision combined with tactical execution Cross-Functional Collaboration skills to align quality initiatives across the organization Talent Development capabilities to grow the next generation of QE leaders Nice to Have Familiarity with Mobileum's roaming and fraud management solutions Experience implementing GenAI solutions for telecommunications testing Experience with data-driven and AI/ML-powered testing methodologies Understanding of Regulatory Compliance in telecom (e.g., GDPR, telecom fraud detection standards) Background in SRE (Site Reliability Engineering) practices Work Experience: 15+ years