Job Title

About the Role The role involves establishing and leading a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices. Responsibilities Establish and lead a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices. Drive enterprise-wide project portfolio planning, prioritization, and execution aligned with strategic goals. Oversee large-scale client implementations, site transitions, rebadging, migrations, and business continuity programs. Collaborate with executive leadership, sales, operations, IT, HR, and finance to ensure timely and cost-effective delivery. Lead the design and rollout of PMO methodologies including Agile, Waterfall, and hybrid models. Monitor program risks, timelines, budgets, and KPIs, ensuring timely escalations and corrective actions. Manage and mentor regional PMO leaders and project managers, driving a high-performance culture. Oversee reporting and executive dashboards on portfolio health, delivery status, and resource capacity. Support commercial teams with solution design, RFP responses, and due diligence for prospective clients. Lead the change management efforts for process transformations, digital enablement, and organizational change. Qualifications Bachelor’s degree in Business, Engineering, Technology, or related field MBA or Master's in a related discipline (preferred) PMP, PgMP, or PRINCE2 certification (preferred) Agile or Scrum certification (preferred) 15+ years of project/program management experience, with at least 8 years in a senior PMO or leadership capacity Strong BPO industry background with experience managing global delivery programs Proven experience in client transitions, global ramp-ups, rebadging, and new site setup Demonstrated ability to lead cross-functional teams in matrixed environments Experience in cost optimization, capacity planning, and client-facing project governance Required Skills Strong financial acumen with budgeting, forecasting, and ROI tracking expertise Excellent stakeholder management and executive communication skills Ability to operate in fast-paced, deadline-driven, and client-sensitive settings Strong people leadership and team development capabilities across geographies Strong executive presence and communication skills Strategic mindset with a focus on business value delivery Ability to lead in matrixed, multicultural environments High emotional intelligence, adaptability, and stakeholder management expertise Track record of mentoring and building high-performing PMO teams Preferred Skill Experience with digital transformation initiatives Knowledge of industry best practices in project management