Job Title

Position – Key Account Manager Headoffice – Mumbai, Maharashtra Location – Western Line, Mumbai Exp – 8-10 Yrs. Employment Type - Full-time Key Accountabilities: Manage the daily relationships with the assigned Account portfolio Prioritizes within the customer portfolio the key accounts and key development accounts. Perform the visits to the customers with the necessary frequency and call in the business development resources when needed. Prepare the customer visits in a formal way and debrief with a call report after the visit. Include this in CRM for distribution for the business development team. Customer Intelligence Build the customer profile, keep it up to date in CRM. Maintain all relevant information up to date in the Account Fact File – including the history and confirmations of the Terms and Conditions. Business Management Follow up & report on the customer’s KPI’s: sales results, service level, quality, profitability, budgets. Clarify deviations and initiate corrective actions where necessary. Develop a Key Account Plan for the key customers in collaboration with the business development team. Based on the key account plan, negotiate a joint business development plan with the customer. Review after 6 months with the customer in a formal mid-year review. Negotiate the commercial conditions and budget on a yearly base, following the procedures and guidelines regarding this topic. Manage a central customer project list (SANCOC, CRM) and keep this up to date, manage all related activities together with the business development team (field sales, tech support, marketing, operations). Learn from Best Practices shared on the Channel Portal to improve overall performance with the customers. Pricing and profitability Keep the overview of the customer’s commercial conditions and budgets up to date. Confirm the conditions each year to the customer in line with the Puratos procedures. Collaborate with pricing department and/or local sales management to manage customer specific pricing, integrating all commercial conditions. Profile People skills oriented. A good personality and attitude: open-minded, honest, precise, team player. Organized and with Coordination skills. Proficient of the English language and Indian Languages. Clear communication skills. Good capacity of analysis and synthesis. Background in Key account sales in the food Industry, experience in sales and/or marketing. Capacity to define and articulate a market and a pricing strategy. Sales negotiation skills with industrial and QSR /supermarkets key accounts. Capability to build the network of relationships in the industry; ability to be perceived as the subject matter expert and partner to Win. Basic knowledge of sales budgeting process, marketing techniques, production and distribution processes. Meeting techniques and management Required Competencies Worked in the Food Ingredients segment, having served QSR / industry / Retail Technical food qualification with 8 – 12 years of experience. Will be handling large accounts – CCD, MOD, Starbucks, etc. Should be confident and have good communication skills. Will report to National Key Account Manager. Will handle entire Mumbai & nearby areas. Should be smart & be able to crack sales deal. Profile required more of coordination with external customers & internal departments to deliver requirement. Please contact - Saanvi Gandhi | 77108 44668 - Whatsapp