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Walk-In @ Infosys BPM Indore | Hiring for Customer Service, Service Desk & Team Lead Roles – 16th to 18th JulyInfosys BPM is Hiring! Elevate Your Career in Customer Service & IT Support Bangalore & PuneLocations: Bangalore & PuneShifts: 24/7 (Primarily Night Shifts | Rotational | US Shifts/ Australian Shifts)Mode: Work from Office (100% WFO)Eligibility: Any GraduateOpen RolesCustomer Service Senior Process Executive | Location: Bangalore | Experience: 1 - 2 YearsWhat You'll Do:Engage customers via international voice process with empathy & clarityTroubleshoot issues or escalate where neededHandle objections, upsell services, and ensure customer delightLog and manage cases in the CRM systemKeep updated on company offerings and market trendsMust-Haves: Excellent communication skills, flexibility for night shifts, international voice experience preferredIT Service Desk Senior Technical Process Executive | Location: Pune | Experience: 1 - 2 YearsWhat You'll Do:Resolve IT issues via calls/chat/mail using tools like ServiceNow, RemedySupport VPNs, drivers, Active Directory, O365, and basic networkingEnsure timely ticket closure and high CSATCollaborate across teams for escalationsFollow structured training programs and compliance protocolsMust-Haves: Strong communication, analytical thinking, familiarity with IT tools and conceptsCustomer Service Process Executive (Freshers) | Location: BangaloreKickstart your career in a global BPM giant!Get trained in international voice supportBuild customer relationships through excellent communicationLearn real-world skills in customer service and tech supportMust-Haves: Excellent spoken English, enthusiasm to learn, adaptability to night shiftsTeam Lead Customer Service Operations (6+ Years)Location: BangaloreWhat You'll Do:Lead and manage CS teams to meet KPIs CSAT, NPS, FCR, IRDrive team engagement, performance reviews, and process improvementsHandle escalations, shrinkage, roster planning, and career developmentDeep dive into metrics, coaching, and feedback managementMust-Haves: BPO leadership experience (international voice), solid people management & client-facing skills, KPI-driven mindsetWhat You Need to BringExcellent communication skills (written & verbal English)Willingness to work in US time zones (Night Shifts)Any Full-time Graduate (No backlogs)Commitment to 100% Work from Office (No Hybrid)Readiness to complete client-specific trainingAbility to handle 24x7 rotational shiftsPreferred: Basic understanding or any customer support certificationMandatory Documents to CarryUpdated printout of your resumeAny 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)All original academic documents for verification:10th & 12th MarksheetsGraduation (All Semesters, CMM, Provisional & Degree Certificate)Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.How to Attend the Walk-InCarry a copy of this email/invitationRegister your application in advanceWalk into the Infosys Ltd. Indore (Infosys Limited SEZ, Indore Unit-1, Ground & First Floor-Wing A, SDB1, Building, Scheme No. 151 & 169B, Super Corridor, Vill. Bada Bangarda & Tigriya Badshah, Indore, Madhya Pradesh, India,453112) on 16th, 17th and 18th July 2025 between 10:00 AM 1:00 PMWhy Join Infosys BPM?World-class training & upskillingWork with global clientsDynamic, inclusive work cultureClear career progression pathwaysCompetitive compensation and benefitsReady to take the next step? Apply now and become a part of one of the most respected BPM organizations in the world!Thanks & Regards,Talent Acquisition TeamInfosys BPM Ltd