Job Title

Roles and Responsibilities :Technical Research and Development • Supports Pearson’s integrated product strategy • Documents findings in a clear, understandable fashion for non-technical users • Addresses customer complaints and suggestions for enhancements by submitting JIRA tickets for Engineering development work and Service-Now tickets for bug fixes • Collaborates closely with product owners to enable feature implementationLeadership and Management • Establishes and maintains relationships across the organization as subject matter experts. • Supports product through life cycle from pilot to retirement. • Assists with key OKRs around migration from different service offerings to our go-forwardCharacteristics of a successful candidate include: • Self-driven and independent with excellent communication and time management skills. • Able to navigate ambiguity and present solutions that address customer needs. • Flexible, resourceful, persistent, and adaptable to change. • Strong attention to detail with excellent customer-facing soft skills.Qualifications: 3-5 years of technology experience. Ability to work independently to drive projects and initiatives through to completion. Skills, Knowledge and Abilities: • Strong analytical, technical, and problem-solving skills • Excellent communication skills including listening, speaking, writing, and presenting • Solid organizational and coordination skills