Company Description Inspiron Psychological Well-being Centre is India's pioneering Psychological Well-being Café, revolutionizing mental healthcare accessibility and delivery through a technology-driven model. Our innovative approach integrates art, dance, music, and theater into therapy. We have benefitted over 200,000 individuals across individual sessions, educational institutions, and corporate environments. Our mission is to positively influence the lives of 5 million individuals in the next five years.Role Description Are you an organized, confident, and client-focused professional with 2–3 years of front office experience? We are looking for a Front Desk Executive to represent Inspiron Psychological Well-being Centre as the first point of contact for clients and visitors. As the Front Desk Executive, you will play a pivotal role in ensuring seamless day-to-day operations. Your responsibilities will directly impact client satisfaction, therapist coordination, and overall organizational efficiency.This is a full-time on-site role for a Front Desk Executive, located in Bengaluru. The Front Desk Executive will be responsible for handling receptionist duties, managing phone calls, providing excellent customer service, and maintaining effective communication with clients and team members. Daily tasks include greeting clients, scheduling appointments, and ensuring a welcoming and efficient front desk operation.Key Responsibilities: Client Call & Communication Management: Handle incoming calls with clarity, empathy, and efficiency. Respond promptly to client inquiries, ensuring smooth communication flow. Therapist & Schedule Coordination: Allocate client sessions thoughtfully, matching them with the right therapists. Manage therapist schedules, ensuring optimal utilization and zero conflicts. Appointment & Calendar Management: Schedule, reschedule, and confirm appointments with precision. Send timely reminders to clients and therapists. Accounts & Payment Handling: Manage client billing, payment collection, and maintain accurate financial records. Address billing-related queries professionally. Stakeholder & Team Coordination: Liaise between Clinical, Marketing, and Operations teams to maintain workflow. Provide timely updates to Clinical Operations Leads and the Director. Event & Workshop Coordination: Manage client communication and enrollments for workshops and special programs. Handle event payments and ensure accurate accounting. ⚖️Crisis Reporting & Client Satisfaction: Escalate operational issues and client concerns to leadership proactively. Support crisis management protocols when necessary. Ensure high client retention through professional service and immediate responsiveness. Drive sales of therapy packages by identifying client needs.What We’re Looking For: 2–3 years of experience as a Front Desk Executive in healthcare, wellness, or customer service sectors. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in CRM tools, scheduling software, and MS Office. Friendly, professional demeanor with a service-first mindset. Ability to collaborate closely with multi-functional teams.Location: Inspiron, Indiranagar- BangaloreWhy Join Inspiron? At Inspiron, you’ll be more than just a receptionist — you’ll be a vital part of a compassionate and growing team dedicated to mental well-being. Your role will directly contribute to creating a safe, welcoming, and efficient client experience.To Apply: Ready to take the next step in your career? Apply now and grow with Inspiron Psychological Well-being Centre. Fill in the application form here to help us understand you better:
Job Title
Front Desk Executive