Job Title

Title : Network Voice Engineer Location - Bangalore/Hyderabad Work Mode- Hybrid Exp - 5 -8 yrs Job Type- Full-TimeJob Description: We are seeking a skilledNetwork Voice Engineerto manage, support, and enhance our enterprise voice communication systems. In this role, you will be responsible for maintaining the VoIP infrastructure and ensuring high-quality, uninterrupted voice communication across the organization. The ideal candidate will have hands-on experience with various voice technologies such as VoIP gateways, voice circuits, call recording tools, and contact center platforms. Key Responsibilities: Administer and manage VoIP gateways (e.g., Audiocodes, Cisco) to ensure optimal functionality and uptime Monitor and troubleshoot voice circuits, resolving issues to maintain reliable connectivity Maintain and support call recording and workforce management systems (e.g., Verint, NICE) to ensure compliance and efficiency Configure and manage Cisco Unified Communications Manager (CUCM) for effective call routing and communication control Support Contact Center servers and Genesys Cloud solutions, optimizing performance and configuration Administer voice recording systems such as WILMAC Korea, ensuring secure and accurate data archiving Maintain IPC phone trading systems for high-stakes financial communication Provide user support and maintenance for Cisco Jabber, including issue resolution and feature enhancements Collaborate with cross-functional teams to drive voice-related projects and improvements Stay informed about emerging voice communication technologies and contribute to system enhancements Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field Minimum 3 years of experience in a Network Voice Engineer or similar role Proficiency with VoIP gateways (Audiocodes, Cisco) Strong knowledge of voice circuits and call routing protocols Experience with call recording/workforce management tools such as Verint and NICE Expertise in Cisco Unified Communications Manager (CUCM) administration Familiarity with Contact Center servers, voice recording systems, and related technologies Knowledge of IPC phone systems and Cisco Jabber Experience with Genesys Cloud Contact Center is an added advantage Excellent communication and team collaboration skills Willingness to work in a 24x7 environment with rotational shifts Required Skills: Azure Infrastructure Services UCCX AWS Infrastructure Services Cisco Webex Cisco IPCC NICE Contact Center CUCM Preferred Skills (Good to Have): Cisco Webex Cisco IPCC NICE Contact Center CUCM