Job Title

Customer Success Executive – BHASHSMS Location: Bengaluru • Full-timeAbout BHASHSMS BHASHSMS empowers 200,000+ Indian SMEs to reach their customers through Bulk SMS, WhatsApp Business API & RCS—all from one simple dashboard. We’re profitable, growing fast, and obsessed with helping business owners turn every message into measurable revenue.Why this role matters Our Net Revenue Retention is the new North Star. As the very firstCustomer Success Executive , you’ll turn fresh sign-ups into power users, rescue at-risk accounts, and feed product insights straight to leadership. Your playbooks will become the blueprint for a larger CS team you’ll help hire.Why we need you We win new customers every day, but they only stay if they see value fast and keep recharging. Your mission: turn first-time buyers into long-term power users.What you’ll ownOnboard & activate Guide new customers through sender ID / WhatsApp setup. Get their first campaign live within 24 hours. Drive adoption Watch usage dashboards; jump in when volumes dip. Teach best-practice templates, segmentation and API tricks. Guard customer health Flag at-risk accounts, coordinate with Support to fix issues fast. Run quick value reviews and share ROI numbers with clients. Lift retention & revenue Nudge timely recharges with WhatsApp or email prompts. Pass expansion leads to Sales TLs. Build playbooks Document checklists, mini-guides and WhatsApp message templates so the next CS hires ramp faster.What you bring1–2 yrs in Customer Success, Tech Support or Account Mgmt (B2B SaaS/CPaaS a plus). Clear talker inHindi & English —comfortable on phone, WhatsApp and email. Able to explain dashboards, templates and API basics to non-technical owners. Data curious: you like tracking activation %, usage trends, churn risks. Ownership mindset—see a gap, fix it, tell the team.What you’ll getDirect line to founders—your ideas shape product & process. Chance to build the CS function from scratch and lead it as we scale. Competitive pay + success-based bonus. Fast-moving, profitable company serving real businesses.