Job Title

Basic QualificationsBE/BTech in Computer Science, Information Technology, Engineering or a related field Great relationship attitude for managing client expectations and satisfaction Should have experience in Application Security Should have experience in Cloud Technology Knowledge on - multiple operating systems (Windows, UNIX) - Shell script (UNIX and Windows) - SQL Language and databases (DB2 and MSSQL) - Networking (basic) Ability to collaborate with geographically distributed cross- functional teams Good written and verbal communications skillsPreferred Qualifications Master& Degree in Information Technology Some experience of working with customers and supporting internal or external clientsDetail JD :HCL Technologies is seeking to hire a Technical Support Professional. This role specializes in performing and enabling remote technical support for HCL AppScan products.The candidate will have a strong technical background and be responsible for: Troubleshooting, diagnosing and fixing customer issues Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution Managing Customer Exceptions Should have experience in Global Customer Support The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world- wide team responsible for supporting geographically distributed customers.