About Cradlewell At Cradlewell, we bring hospital-grade newborn and postnatal care right to your doorstep. Our certified nurses help new mothers and babies recover, grow, and thrive—in the comfort of their own homes. We’re growing fast and looking for empathetic, energetic people to be the voice of Cradlewell.What You'll Do Handle incoming WhatsApp, call, and email queries from parents and caregivers Explain Cradlewell services clearly and confidently Assist the sales team by qualifying leads and scheduling follow-ups Maintain records of all interactions in CRM or internal tools Be the first line of support—resolving doubts, offering guidance, and ensuring smooth onboarding Gather feedback and pass insights to the product or operations teamsWhat We’re Looking For Freshers or up to 1 year of experience in customer support or sales Strong communication in English and at least one local language (Hindi, Telugu, Kannada, etc.) Ability to listen patiently, empathize, and respond clearly Comfortable using WhatsApp Business, email, and basic CRM tools Bonus: Prior internship or support role in healthcare, edtech, or D2C brandsWhy Join Us? Be part of a fast-growing healthcare startup solving real-life problems Learn how sales, support, and healthcare delivery work at scale Work in a team that values empathy, ownership, and growth Get trained in tools, communication, and customer experience best practicesLocation:Bangalore Type:Full-time Experience:0–1 year Compensation:2,00,000-3,00,000
Job Title
Customer Experience Associate