Job Title

Key Duties & Responsibilities Functional Responsibilities: Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities. Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs. Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades. Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making. Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance. Perform other responsibilities as required by higher levels of supervisionJob Specifications Minimum Job Qualifications:Bachelor’s Degree in Information Technology ,Telecommunications or equivalent from an accredited university Minimum Work Experience: 6-9 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level A minimum of Four (4) years of experience in Remedy a related field for Specialist level