About OfficeGx: OfficeGx is a next-generation, all-in-one SaaS-based ERP platform fromRedandBlue Applied Innovations , designed to streamline business operations for companies worldwide. As we gear up for our August launch, we’re looking for a dedicated and dynamicCustomer Success & Support Executiveto join our growing team. If you’re passionate about engaging with customers, love solving problems, and thrive in a fast-paced, customer-focused environment — we’d love to meet you!What You’ll Do: ✨ Be the first point of contact for website visitors — initiate live chats, answer questions, and convert leads into customers. ✨ Follow up with every new signup — schedule onboarding calls, assist with company setup, and guide them through the platform. ✨ Build strong, lasting relationships with customers by staying in touch and ensuring they get maximum value from OfficeGx. ✨ Respond to customer queries via chat, phone, email, and Zoom calls with professionalism and empathy. ✨ Coordinate with our technical team to resolve customer issues quickly, keeping communication open and clear. ✨ Be flexible to cover customer engagement acrossUSA and India time zones .What You Bring: ✔️ Excellent communication skills (spoken and written English). ✔️ Confidence and courtesy on phone and video calls. ✔️ Ability to multitask and proactively follow up with customers. ✔️ Flexibility to work in shifts and adapt to customers in different time zones. ✔️ Prior experience with SaaS, ERP, CRM, or cloud-based solutions is a plus.Why Join Us?Be part of an exciting SaaS product launch in global markets. Work directly with the Product team and contribute to customer growth and success. A collaborative, learning-driven work culture. Exposure to customers in diverse industries and geographies.
Job Title
Customer Support Executive