Job Title

Technical Specialist: Are you looking for a dynamic career with a US-based company specializing in IT Product & Services? We are seeking an Online technical specialist for our Online Learning Division to join our India operations in Delhi. This role requires solid experience in supporting online learners and customers. Skills and Experience Must Have: Experience: 1 - 2 years of experience in any technology / IT-related roles B. Tech or Engineering degree Technical aptitude & willingness to learn the latest in-demand technology skills HTML, CSS, JavaScript, Python, Data Science. Excellent English writing and communication skills Strong interpersonal skills Self-motivation to learn and grow Nice to Have (will be a plus): Exposure to Online Learning or mentoring Job Responsibilities: The Online Learning Mentors are expected to run & manage online learning programs and support our online customers and learners through email, discussion boards, chat, and calls. This role involves working closely with internal teams such as product, development, SMEs, and vendors in India & USA to provide solutions to online customers. Typical responsibilities include: Continuously upskill on online learning program technologies, skills, and conceptsManage online learning programs & run learning processes for global online learners Mentor and assist learners on technologies, skills, and concepts taught in online courses Collaborate with course owners & authors to discuss and resolve learners' issues