Job Title

Job Purpose: To ensure a professional, warm, and responsive experience for all visiting customers and guests at the CRM office. The GRE will serve as the face of the organization and act as a communication bridge between customers and internal departments, ensuring prompt assistance and customer satisfaction. Key Responsibilities: Front Desk & Guest Handling Welcome all walk-in customers and visitors with warmth and professionalism. Maintain a visitor log, provide refreshments, and ensure comfortable seating and ambience. Direct customers to the appropriate department/person and manage wait times effectively. Customer Coordination Provide basic project details, possession timelines, and documentation guidance when requested. Assist in addressing customer concerns by coordinating with backend CRM teams. Guide customers through the process of documentation, payments, or any ongoing queries. Office & Experience Management Ensure the CRM lounge/front desk area is neat, organized, and stocked (water, beverages, brochures). Coordinate for meeting rooms, parking assistance, or appointment arrangements for CRM leads. Gather feedback from customers post-visit and report concerns for corrective actions. Communication Support Make follow-up calls or confirmation calls for scheduled appointments. Share updates with customers for pending dues, handover processes, or event invites when needed. Maintain professional communication standards – both verbal and written. CRM Support & Documentation Help customers fill out forms (e.g., possession request, NOC request, etc.). Maintain and update basic trackers on visits, follow-ups, and resolutions. Coordinate with Admin/Facility team for visitor badges, access, and hospitality. Required Skills & Attributes: Excellent communication & interpersonal skills. Presentable with a pleasing personality and professional etiquette. Calm and patient, with a service-oriented attitude. Strong sense of responsibility and time management. Basic knowledge of CRM/customer processes in real estate (preferred). Qualifications & Experience: Graduate (Any Stream); Hospitality/Communication background preferred. 1–3 years of experience in a customer-facing/front office or hospitality role. Prior experience in real estate, high-end retail, hotels, or premium service brands is a plus. Share your resume at