We are looking for a Customer Service Executive who will act as a liaison between the company and its customers. The ideal candidate will manage inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a high level of customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat. Provide accurate information about products, services, and policies. Handle and resolve customer complaints with empathy and efficiency. Maintain detailed records of customer interactions and transactions. Coordinate with internal departments to fulfill customer needs. Follow up with customers to ensure resolution and satisfaction. Suggest solutions to improve customer experience. Achieve set targets for customer satisfaction, productivity, and quality.
Job Title
Customer Support Executive