Job Title

Job Description : Quality Analyst Opportunity: Join our dynamic team as a Quality Analyst and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills. Primary Responsibilities The Quality Analyst will be responsible for completing quality checks of the calls taken by In-House frontline associates and Agencies across PAN India The Quality Auditor is responsible for completing the audit set targets Daily/Weekly/monthly basis for Calls/Chat/Email for In-House & PAN India Agencies Performing the audits and preparing the audit scores on a Weekly/Monthly basis Giving constructive feedback through various coaching techniques Knowledge of Quartiles and ensure performance improvements of Bottom Quartile Conducting Calibration for In-House OPS Team Leaders, Managers & TTQ on a Weekly basis Perform Performance Knowledge Test on a monthly basis Analyze parameter wise defects and training needs Maintaining and delivering process updates Responsible for refresher training of In-House & PAN India Agencies Experience Required Should have Role Experience of minimum 3 - 5 Years as a Quality Analyst Domestic Collections Center in Banking(Credit Card/Personal Loan) must be a graduate Should have hands on @MS- Office; specifically; Excel/PowerPoint/Word Quality Tools- Pareto, Check list Experience in Collections is Mandatory.