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Job Description - International Business - EB MCS We at Prudent Insurance Brokers Pvt Ltd. are hiring for our International Business department for Chennai branch. Job Summary: To Institutionalize the Broker - Insured Partnership, build customer loyalty, penetrate, expand and protect the accounts by saving on costs and Minimizing risks. Role & Responsibilities: Core Skills for the Role – 1). Effective relationship management & engagement for MNC relationships Responsible for strengthening client relationships & effective year-round engagement Work very closely with GPG in consistently building quality, review & feedback Responsible for all client & employee level engagement activities & strategies - Monthly/quarterly connects, presenting portfolio analysis/benchmarking reports, orientations etc. 2). Central Focal Point for Account Management: Serve as a key bridge between global & local stakeholders Co-ordinating with all the internal teams – CPU, Claims, Analytics and Tech for employee and HR related concerns and conducting periodic review. 3). Managing client grievances Point of escalation for any client challenges & dissatisfaction Bridge between internal coordination & external communications for cases of client grievances & resolutions 4). Renewal Management: Managing client renewals in line with IB protocols 5). Up-sell/Cross-sell: Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios Desired Profile/Who Should Join: Demonstrated ability to learn quickly and contribute 4-8 Yrs of experience with Insurance and Health Insurance Policy Excellent Written and verbal communication skills Proficient in Microsoft Office (Word, Excel, PowerPoint) and preferably able to use higher level functions in excel Well Organized Self-guided Detail-oriented and conscientious Solution-oriented (proactive in identifying root cause and proposing appropriate solution) Goal-oriented Team player/collaborative High level listening skills (ability to infer additional meaning from written communication from our broker partners through the tone of the communication, not just the specific instructions) Ambitious