Job Title

***Please read the requirements before applying*** Company Details Mrs. G is a multi-brand e-commerce platform that curates, promotes, and sells outfits and accessories crafted in India to customers across the United States. Mrs. G is committed to elevating Indian brands and providing exceptional service to American customers, redefining the purchase experience while blending tradition and modernity in fashion. The company is headquartered in Miami and has offices in Delhi & Mumbai. Job Description We are seeking a dynamic and organized individual to join our team as an E-commerce Merchandiser and Operations Specialist specializing in Brand Coordination, Order Management, Quality Control, and Customer Relations. The ideal candidate will be responsible for managing designer onboarding, customer orders, quality control of products, shipping, vendor/brand relationships, and providing excellent customer service throughout the order fulfillment process. Responsibilities Brand Coordination Responsible for designer onboarding on the website, including product updates or changes Responsible for managing communications with designers on a day-to-day basis Plan and execute promotions for allocated designers in coordination with the Founder & CEO Order Management Prepare purchase orders based on orders placed on the websites and share them with designers Liaise with customers, along with the Founder & CEO to understand their customization requirements and preferences Ensure accurate implementation of customizations during product production Track order progress and communicate updates to customers in a timely manner Logistics Management Collaborate with the designers to ensure timely receiving of products as per customer requirements Perform quality checks of all orders and pack them as per company standards before dispatching products to the US Coordinate with shipping partners to arrange for timely and secure deliveries Address any dispatch-related issues or delays proactively to minimize customer inconvenience Customer Relations Serve as the primary point of contact for customer inquiries and order updates Provide personalized assistance and guidance to customers regarding product selection and customization options, along with the Founder & CEO Monitor client orders and alterations Address customer feedback and concerns promptly via email, WhatsApp, and iMessage to ensure a positive experience Additional Tasks Miscellaneous tasks as assigned by the Company Leadership Requirements MUST: Previous experience in e-commerce at a multi-designer fashion company for 2+ years is required MUST: Should be located in Delhi MUST: Should have keen attention to detail and multi-tasking abilities Should have a startup mindset; no task is too small or too big Should be highly organized and love to follow and develop new processes Must be willing to come to the designated office 1-2 times a week Should be comfortable using Google Sheets/Docs/Mail Must be willing to work some early mornings or late nights to overlap with the US team Must be fluent in both written and verbal English  If interested, please inbox us your resume to us on LinkedIn.