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Job Title: CRM Functional Consultant Experience: 16 – 22 Years Location: Pan India (Preferably Bangalore) Employment Type: Full-Time Notice Period: Strictly Immediate to 30 Days only We are looking for an experienced and strategic CRM Functional Consultant to join our team in Bangalore. The ideal candidate will bring deep functional expertise across CRM domains, with strong analytical skills and the ability to bridge business needs with technology solutions. This is a critical leadership role for driving CRM transformation initiatives across Sales, Marketing, and Service processes. Must-Have Skills: In-depth functional knowledge of CRM systems Strong experience in business analytics and data-driven decision-making Ability to translate business requirements into CRM functionalities Experience leading end-to-end CRM implementations or large enhancement projects Good to Have Skills: Exposure to ABAP for functional-technical collaboration Working knowledge of Jira and ServiceNow Experience in CRM areas such as: Sales, Marketing, and Service modules Order management and Lead lifecycle Ticketing systems and Web Services integration Key Responsibilities: Serve as the functional lead for CRM initiatives across various business units Gather, analyze, and document business requirements for CRM solutions Collaborate with technical teams and business stakeholders for successful implementation Drive CRM reporting, dashboards, and analytics to support strategic decisions Manage stakeholder communication and project delivery timelines Ensure high system usability and user adoption across functions