Why Join 7-Eleven Global Solution Center? When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities. Why We Exist, Our Purpose and Our Transformation? 7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes. At 7-Eleven we are guided by our Leadership Principles . Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores. Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an “It Can Be Done” Attitude Do the Right Thing Be Accountable About This Opportunity Job Title: Director, Product Management, Digital Location: Bengaluru, India Job Description: We are looking for a seasoned Director – Product Management to lead the strategy, development, and execution of consumer-facing and internal retail technology products. This leader will oversee a growing team of product managers focused on building solutions such as ecommerce platforms, digital wallets, loyalty and delivery apps , and will also support store-facing technologies. The ideal candidate is customer-obsessed, business-savvy, and capable of driving product innovation at scale through data-driven decision-making and deep stakeholder collaboration. Responsibilities: Define and own the product vision and roadmap for key digital and retail technology initiatives in partnership with global stakeholders. Lead a team of 30+ product managers and product owners , fostering a high-performing, customer-first culture. Oversee the lifecycle of consumer-facing products (e.g., ecommerce, mobile apps, payments, delivery platforms), and internal tools driving store efficiency. Collaborate closely with engineering, design, and data teams to deliver high-quality, impactful products. Work with executive stakeholders and business leaders in the U.S. to align product goals with organizational priorities. Drive a customer-centric approach in product design, development, and validation through market research, customer feedback, and usability studies. Build and scale a product management organization within a Retail GCC environment, focusing on capability development and succession planning. Establish and evangelize product management best practices, KPIs, and frameworks across the organization. Influence cross-functional decisions through strong storytelling, negotiation, and stakeholder engagement skills. Key Skills Required: Digital Retail & eCommerce Expertise: Deep understanding of digital retail platforms, eCommerce, omnichannel strategies, and customer experience in the Indian context. Product Management: Proven track record in product strategy, roadmap development, and lifecycle management. Agile & Lean Methodologies: Experience with agile product development, scrum, and lean startup principles. Data-Driven Decision Making: Ability to leverage analytics, A/B testing, and customer insights to drive product decisions. Stakeholder Management: Strong interpersonal and communication skills to manage relationships with cross-functional teams and senior leadership. Team Leadership: Experience leading and developing high-performing product teams. Change Management: Ability to drive organizational change and digital transformation initiatives. Problem-Solving: Strong analytical and creative problem-solving skills to address complex business challenges. Education & Experience: 16+ years of total experience, with extensive background in product management across consumer-facing and internal platforms. Proven track record in delivering successful products in the retail tech domain , including ecommerce, wallet, mobile apps, and delivery services . Experience working with or leading product teams in store technology is a strong plus. Strong understanding of the entire product lifecycle – from discovery and research to delivery and post-launch iteration. Demonstrated ability to lead and grow cross-functional product teams with direct and indirect reporting relationships. Experience building and leading teams in Retail GCCs or high-growth product/startup environments . Excellent communication, influencing, and leadership skills with a track record of working with executive-level stakeholders . Deep understanding of customer-centric design , UX research, and agile product delivery methodologies. Strong analytical mindset and familiarity with data tools to support decision-making. Desired Competencies MBA or advanced degree in Business, Technology, or related fields. Experience with product discovery frameworks (e.g., Design Thinking, Jobs to Be Done). Exposure to modern tools for roadmap planning, experimentation, and user feedback management. Privileges & Perquisites: 7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects. Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands. Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues. Top of Form Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices. Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms. Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India. 7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars – workplace culture, diverse talent and how we show up in the communities we serve.As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I). It’s not only the right thing to do for customers, Franchisees and employees—it’s a business imperative.
Job Title
Director Product Management