Job Title

Job Title : HR Business Partner Location: Kolkata Department : Human Resources Job Summary: We are looking for an experienced and proactive HR Business Partner (HRBP) to support mainly our FOS Employees. The HRBP will serve as a strategic advisor and partner to business leaders and managers, ensuring HR practices support business goals while fostering a positive employee experience. Key Responsibilities : Business Partnership: Act as a trusted advisor to leadership on all HR-related matters including performance, engagement, staffing, and compliance. Employee Relations: Handle employee concerns, conduct investigations, and ensure fair and consistent policy application. Performance Management: Support managers in the performance review process, goal setting, and performance improvement plans. Talent Management : Assist in workforce planning, internal movements, and succession planning for key roles. Offboarding : Ensure smooth exit processes aligned with HR policies. Data & Reporting: Use HR metrics and reports to guide decision-making and provide insights to leadership. Engagement & Culture : Drive initiatives to boost employee engagement, recognition, and overall workplace culture. Compliance : Ensure all HR practices align with labour laws and company policies. Key Skills & Qualifications : Bachelor’s degree in HR, Business Administration, or related field (Master’s Preferred). 1 to 4 years of HRBP or generalist experience, preferably in a high-volume contact center or similar environment. Proficient in regional language along with English. Excellent communication, interpersonal, and conflict-resolution skills. Ability to work in a fast-paced and dynamic environment. Proficient in MS Office and HRIS tools.