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We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Position: Manager - Client Services ( Medical Affairs) Broad Area 1: Manage Project Pre-Sales Work on new/critical solutions for clients based on the scope of regular deliverables; provide resource planning, effort estimation, and project execution plan. Work on RFPs/RFIs and prepare presentation decks/files for assigned clients by coordinating with multiple stakeholders; check/create all supporting documents. Create project costing and budgeting for approval from internal stakeholders for new/critical projects using pre-set templates and share for client sign-off. Focus on gross margins for regular projects. Identify and coordinate with external vendors when required skillsets are unavailable internally; think creatively for requirements by learning new skills. Work on acquiring repeat business from existing clients by identifying relevant opportunities. Anticipate key account changes and improvements. Manage a portfolio of client accounts and provide new solutions or enhancements to existing deliverables. Broad Area 2: Program Execution (Multiple Clients/Critical/Complex) Program Planning & Initiation: Analyze signed SOW and proposals to set program goals and expectations for the team. Create plans for initiation and execution timelines. Arrange client and internal kick-off calls to set expectations, get commitments, and explore ways to honor commitments. Negotiate contracts and establish performance timelines. Prepare project execution plans, including deliverable dates, resource requirements, assets, software, hardware, vendor partners, and procurement. Obtain necessary approvals from Manager, Vertical Head, and Finance to start and execute the project plan as per process. Use company resources and industry data to influence decisions and drive account success. Program Execution: Assign work components and plans via the PM tool. Identify risks, plan mitigations, and share status updates with clients. Interact with cross-functional teams to manage quality, deliverables, and client outcomes. Maintain effective communication with all stakeholders, following company norms. Manage project closure documentation, communicate with stakeholders, and document lessons learned. Manage complex client escalations, scope changes, and risk mitigation plans. Program Closure: Deliver completed projects and initiate closure documentation. Follow-up for CSAT surveys and send closure emails. Archive project assets, prepare knowledge documents, conduct closure meetings. Proactively suggest process improvements for better efficiency. Broad Area 3: Program Monitoring & Control Review project financials, manage margins, profitability, and revenue across multiple projects. Monitor pricing, costs, and competitive landscape; develop strategic plans. Conduct regular reviews of program status, quality checks, and stakeholder follow-ups. Manage client concerns, complaints, escalations, and perform root cause analysis. Maintain project documentation and audit readiness; assist auditors as needed. Prepare status reports and governance updates. Monitor scope changes, manage change requests, and streamline post-mortem reviews. Oversee strategic account planning for targets and milestones. Broad Area 4: Team Management (Cross-Functional/Global/Direct/Indirect) Develop and train leads/resource managers; foster teamwork and learning. Resolve conflicts and manage information flow within the team. Maintain team morale and stakeholder relationships. Hire and develop team members; create growth opportunities. Retain talent through engagement, training, and development initiatives. Broad Area 5: Continuous Process & System Improvement Analyze performance data to ensure quality and efficiency. Implement best practices for process streamlining and collaboration. Identify interventions for improving client servicing quality. Lead process improvement projects focused on quality, productivity, and efficiency. Broad Area 6: Process Compliance & Quality Assurance Ensure team compliance with content development, client, and company guidelines, including ISO and CMMI. Liaise with auditors to ensure adherence to processes and implement corrective actions. Lead initiatives to improve quality, training, and productivity. Ensure non-disclosure agreements and other compliance documentation are in place. Promote adherence to quality systems, policies, and participation in training programs Desired Skills & Qualifications: Educational Qualification: MBA or Master’s degree in Life Sciences, Pharmacy, Healthcare, or related fields Experience: 14+ years in Medical Affairs, Client Services, or Pharmaceutical/Healthcare project management. Domain Knowledge: Strong understanding of Medical Affairs functions—Medical Communications, KOL Engagement, Medical Information, Clinical Support. Client Interaction: Excellent stakeholder management, negotiation, and presentation skills. Analytical Skills: Strong problem-solving and decision-making capabilities. Communication: Excellent verbal and written communication skills. Certifications: PMP, certifications preferred. Additional Skills: Knowledge of digital tools, data analysis, and process improvement methodologies (Lean, Six Sigma). Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.