Job Title

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Essential Responsibilities: Work with Reporting & Analytics team and Architecture team to capture functional and define technical requirements to design and deliver exceptional customer experience with Salesforce CRM Analytics (CRMA) Define and design integration architecture to CRMA using out of the box CRMA connectors or bespoke solutions using CRMAs Data API Define, design, and build CRMA data flows, datasets Define and design secure analytic solutions for various personas; thru the creation of CRMA dashboards, reports and applications. Define and create CRMA data-mapping recipes Collaborates with product team members (UX, architects, and product management) to create secure, reliable, scalable software solutions Writes custom code or scripts to automate infrastructure, monitoring services, test cases, to do destructive testing to ensure adequate resiliency in production Collaborate cross-functionally with business and other IT teams across Delta Champion development and integration standards, best practices, and their related deliverables Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the businesss requirements Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce Work to continually understand the new features added to Salesforces' products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade Knowledge of Salesforce CRMA (Tableau CRM), AWS , good understanding of API, Microservices development. Identifies unsecured code areas and implements fixes as they are discovered with or without tooling Identifies, implements, and shares technical solutions that can be used across the portfolio Identifies product enhancements to create a better experience for the end users Research and/or investigate technical issues impacting the organization and recommend solutions Provides application support for software running in production Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing Triages high priority issues and outages as they arise Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools Experience debugging components and code built by other developers and understand how to get to the root of the issue Knowledge of Cloud-native development, RESTful APIs, and stateless microservices architectures Must have 2+ years of experience designing and implementing solutions for the ingestion of large volumes of data by Salesforce CRM Analytics (CRMA), formerly Tableau CRM, including creation of CRM datasets Minimum 2 years of experience developing of BI and Analytics solutions, use of large complex data with visualization tools like Tableau, Cognos, Power BI, CRMA Experienced with integration of Salesforce TCRM (tableau CRM) design, development and integration with Experience Cloud implementations. Knowledge of Jboss, Websphere,AWS with background in API, Microservices development. Knowledge of AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS. Strong understanding of networking fundamentals and virtual networks from a cloud point of view Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline. Experience of working in distributed agile teams using agile frameworks such as SCRUM , SAFe, XP etc. Knowledge of CI/CD and DevOps practices; with tools such as Git/Gitlab, Jira/VersionOne/Agility, Jenkins/Terkton, Gradle, Ansible Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution. Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation Ability to quickly adapt to new tools and evolving technologies. Proactive in nature with customer satisfaction as a primary goal Embraces Diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority Design Thinking Ensure code quality and documentation for supporting application post deployment. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best Experience with or demonstrated willingness to learn Salesforce marketing cloud, particularly how to build integrations to populate data extensions and trigger journeys. ID- DELVC15