Job Title

Job Summary:We are currently hiring for a Customer Representative who understands that a genuine conversation can solve more than a scripted reply ever could. If you're the kind of person who listens before responding, and believes that handling customer concerns isn’t just a task but a responsibility, this might be your role. You’ll be the voice customers hear when they need support — and the reason they remember the experience for the right reasons.Primary Responsibilities:• Handle incoming customer queries via phone, email, and chat with clarity and patience• Resolve complaints, process orders, and provide product information accurately• Document customer interactions and update CRM records without missing a beat• Follow up on unresolved issues and ensure timely resolution• Coordinate with internal teams to address escalations or technical concerns• Maintain a calm, empathetic tone even when dealing with difficult interactions• Understand company products well enough to explain them in everyday terms• Share customer feedback with relevant departments for service improvement• Participate in training sessions to stay updated with product changes• Adhere to communication guidelines and service quality standardsPrimary Skills:• Strong verbal and written communication skills• Active listening and conflict-resolution ability• Customer-first mindset with problem-solving attitude• Comfortable using CRM tools and support ticket systems• Ability to multitask across platforms (email, calls, chat)• Basic knowledge of Microsoft Office or Google Workspace• Patience, professionalism, and clarity in customer handlingQualification:• Graduate in any discipline (preference for communication, business, or related fields)• Training in customer support or call handling is a bonusExperience:• 1 to 3 years of experience in customer support or client servicing rolesHow to Apply:Apply directly through LinkedIn.