Job Title

Job Title: ServiceNow Technical Lead Location – Remote Work timings: 3 pm to 11 PM ISTRequire: 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules). 2+ years in a leadership or team lead role, managing technical teams. Proven experience in customer-facing roles, with strong communication skills. Certifications: ServiceNow Certified System Administrator (required);additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred). Technical Skills:Below is the description for your reference:Position Overview The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met. This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.Key Responsibilities Work Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery. Task Assignment:Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines. Customer Engagement:Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction. Team Leadership:Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development. ServiceNow Expertise : Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives. Process Improvement:Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality. Reporting and Metrics : Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery. Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery. Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.Qualifications Education: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules). 2+ years in a leadership or team lead role, managing technical teams. Proven experience in customer-facing roles, with strong communication skills. Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred). Technical Skills: Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations). Familiarity with ITIL processes (e.g., Incident, Problem, Change Management). Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs. Soft Skills: Strong leadership and team management abilities. Excellent verbal and written communication skills for engaging with customers and stakeholders. Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment. Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).