Job Title

Experience Required:2 to 5 Years Location:Remote (Bangalore, Pune, Mumbai, Hyderabad – must be in these cities) Shift Timing:6:00 PM to 3:00 AM IST (EST timezone) Employment Type:C2C/6 Months Contract Job Overview: We are looking for a proactive and customer-focusedCustomer Support – Pre-Sales Representativewith 2+ years of experience in pre-sales within thefinancial domain . The role requires excellent communication skills and a passion for helping customers through the initial sales journey. You will be the first point of contact for potential customers, responsible for lead qualification and coordination with customer success (CS) teams. Most interactions will happen viachat and email(using Intercom), but candidates should be comfortable with phone interactions when needed.Key Responsibilities: Handle incoming pre-sales queries viaIntercom chat and email Qualify leads and understand customer requirements Set up appointments with internal CS/sales teams Update and manage leads and communication in theCRM system Schedule or make calls when necessary Collaborate with internal teams (Sales, Marketing, Product) to support conversion Required Skills & Qualifications: Minimum 2 years ofPre-Sales experiencein aFinancial Services/FinTech domain Strongcustomer service/support background Excellentverbal and written English communicationskills High attention to detail and a customer-first mindset Familiarity with tools likeIntercom, CRMs , and basic system troubleshooting Ability to work inUS EST time zone(6:00 PM – 3:00 AM IST) with flexibility during daylight saving Willingness to travel to the office for: Laptop/asset collection Hardware/network troubleshooting Scheduled in-person meetings