Job Title

Duties and responsibilities Enhance organization’s visibility and presence on various social media channels Monitor the progress and growth rate of different marketing campaigns launched on various social media channels. Publish and share engaging content In-depth understanding on influencer marketing and prior experience of handing influencers and planning collaborations Monitor SEO and web traffic metrics Handle customer queries / issues / concerns / feedback / grievances that come through various social media channels Manage WhatsApp and Instagram to resolve customer queries before and after the purchase Convert queries / leads into orders (business development) Pay utmost attention to details Manage customers queries in their preferred language i.e., English or Hindi Communicate with a premium customer base in an efficient manner Understand the category of tableware and home décor thoroughly Help customers with technical & billing related queries Coordinate with other teams to make sure customer' queries are resolved Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Desired Candidate Profile Excellent communication (English & Hindi) and negotiation skills Proficient in handling social media channels Should have good work ethics and calm attitude Should be able to manage escalations and queries Good typing skills- 25-40 WPM