Job Title

About the Role: We are seeking a dynamic and detail-orientedStrategic Operations Managerwith deep expertise inworkforce strategy, delivery operations, and HR program executionwithin IT consulting/staffing environments. This role is ideal for someone who has successfully drivenstaff augmentation initiativeswith high-profile clients likeAmazon , particularly in deployingSoftware Development Engineers (SDEs)across multiple business units. The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.Salary:4 - 10LPAKey Responsibilities: Strategic Workforce Planning & Delivery: Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts. Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention. FAANG Client Strategy Execution: Build and manage operational frameworks specifically tailored to Amazon’s vendor protocols and contingent workforce requirements. Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies. Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners. Operations & Process Optimization: Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy. Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends. Compliance, Risk, and Client Readiness: Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening). Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management. Team Leadership & Stakeholder Management: Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities. Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies. Required Skills & Qualifications: 7+ years instrategic operations ,HR delivery , orprogram managementinIT consulting or staff augmentation firms . Proven track record placingSDEs or technical consultants at Amazon , with a deep understanding of their hiring workflows and VMS systems. Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment. Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies. Proficiency in tools likeJira, Trello, Greenhouse, BambooHR, SuccessFactors , and project tracking/reporting systems. Preferred: Hands-on experience withAmazon’s Contingent Workforce Program , onboarding portals, or vendor compliance tools. Understanding ofIndia & APAC hiring and resource mobility planning . MBA or relevant master’s degree inOperations, HR Strategy, or Business Managementis a plus.