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Associate – International BPO (Voice/Non-Voice) : Job Title : Customer Support Associate – International BPO Location : Bangalore, Mumbai Shift : Rotational shifts (including night shifts) Experience : 0–2 years (Freshers welcome)Job Responsibilities Handleinbound calls, emails, and chatsfrom customers and ensure each interaction is accurately logged in the system. Provide support to candidates in therecruitment process(e.g., new applicants, rehires) as per standard operating procedures. Guide users through theself-service portaland offer navigational support. Conductsecurity verificationsin alignment with internal policies andGDPR compliance . Makeoutbound callswhen required as per client and company communication guidelines. Maintainexceptional data and call qualitywhile meeting productivity benchmarks. Foster acollaborative work environmentthrough clear and regular communication with peers and supervisors. Adhere to allpersonnel and operational policies , including attendance, code of conduct, and escalations. Ensureprocess documentation(DTPs, Knowledgebase, SharePoint) is always up-to-date. Providefirst-contact resolutionto avoid escalations and deliver outstanding customer service.Required Skills & Knowledge Proficient in usingticketing systems(ServiceNow preferred),ERP platforms ,Microsoft Office Suite , and web browsers. Strongtechnical aptitudeand ability to learn systems and processes quickly. Excellentverbal and written communicationskills with a customer-first mindset.Preferred Experience International BPOor customer support experience preferred. Fresherswith strong communication and learning abilities are encouraged to apply.Key Personal Attributes Flexible and willing to workrotational shifts Positive attitude and strongteam spirit Ability to handle pressure and meet deadlines Punctual, disciplined, and detail-oriented Customer-focusedand result-driven Highintegrityand professionalism Fast learner with a passion for service excellence#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring